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Returns Policy

Faulty Goods

In the unlikely event of you receiving faulty goods, please return them to dd health and safety supplies Ltd, Unit 2 Kingsway, Barker Street, City Trading Estate, Norwich, NR2 4UE. Any agreed faulty goods will be credited in full (including your return postage costs, if applicable) or replaced.

Please note that if you are a business in Norwich you can call us to arrange a viewing of the faulty item if agreed faulty we will replace or credit with no additional charges.

Sizing Problems

Please return products that do not fit in their original packaging. For items that do not fit correctly it will be your responsibility to return the garment to us. dd health and safety supplies Ltd will charge our standard postage cost of 8.00 for re-supplying the correct fitting garments.

If you are local to Norwich you can bring your item to the showroom at Unit 2 Kingsway, Barker Street, City Trading Estate, Norwich, NR2 4UE, for inspection or exchange.

Size exchanges are done FOC for account customers in the Norwich area.

Refund and Cancelation Policy

Should you decide to cancel any orders placed; a refund will be processed on the same or next trading day. Cancelled orders may be subject to a restocking charge of up to 25% and could incur the carriage cost to return the goods to the supplier.